Here
you will be finding basic and simple troubleshooting tips for Windows
8.1 and Windows 10 Remote Desktop connection problems. You can apply and
check every methods mentioned below when you can’t connect to a Windows 8 or
8.1 computer with RDP client from another computer. Understanding the
requirements of RDP (Remote Desktop Protocol) and how it works will
solve most of the problems. Remote Desktop connectivity allows to connect
a particular network computer desktop remotely with almost all control (as
sitting front of the desktop) through the local network (even WAN and internet
too). But when you face an issue in connecting a Windows 8.1/10 from Windows 7 or XP, then this post would be
helpful.
Obviously
the basic requirement for RDP is, proper networking. Make sure the
source and destination computers are in proper network and they can
communicate. To test the network connectivity easily, ping the Windows 8.1
computer that you need to take remote desktop connection. As default, the ping
response is blocked in the Windows firewall, enable it first to check the
network connectivity by pinging.
Basic Troubleshooting Tips for Windows
8.1/Windows 10 Remote Desktop Issue
Though
the following screenshots taken from Windows 8.1, still it is applicable for
Windows 10 since the settings unchanged in new Operating System. You can follow
these same methods on Windows 2012 R2 server too.
1) Enable Remote Desktop to Accept the
connection
a) By default
remote desktop connection is blocked in Windows 8.1 or 8 computers. It will not
accept any incoming RDP connections until it is enabled manually. Firstly
as troubleshooting method, do allow the incoming remote desktop
connection or verify whether it’s enabled already.
To
do that, right click on the My computer (check this guide how
to show My computer icon on desktop) andProperties.
b) Click on Remote
settings (1) and enable the radio button to accept RDP
connection (2). By default the‘Allow connection only
from ……Network Level Authentication (recommended)’ would be
selected. This is the most secure way of allowing RDP connections.
Removing the tick will allow the RDP connection even without Network
Level Authentication. If this tick is selected (3), then
only the Remote desktop clients and apps which support Network Level
Authentication (Windows 7 and later versions) can take RDP connection to
particular Windows 8.1/10 computer. In this case, if you need to take RDP
connection to particular Windows 8.1 computer from Windows XP or Vista (without
latest RDP clients with Network Level Authentication), that will not work. Read
more about what type of RDP connections you can allow fromMicrosoft site here.
If
you still need to manage a Windows 8.1 or Windows 10 computer from XP and Vista
computers, you can untick “Allow ….Network Authentication” checkbox.
c) Usually the
users in Administrators and Remote Desktop Users will
have the access to take remote desktop connection to particular Windows 10/8.1
computer. You can check the users under Local Users and Groups
in computer management. Right Click on My computer and
2) Check The Firewall
Remote
Desktop connection works through TCP port 3389 which is blocked in recent Windows
Operating Systems by default. But when you enable RDP on a Windows client or
server as shown in step 1.a, the OS will add Remote
Desktop connection protocol in the firewall to allow incoming connection. But
if you are still facing the problem on particular computer or others can’t
connect to your computer by RDP even after it’s enabled properly, it is
recommended to check the Windows firewall.
To
check the Windows firewall, go to Control Panel and
access Windows Firewall. Open the ‘Allow an App
or feature through…’ option as below.
Here
you must find that Remote Desktop connection is ticked to accept the RDP
protocol on Windows 10 or 8.1. If it is not selected, click on ‘Change
Settings’ then enable it.
If
you are using other third party firewall software like Comodo, or other network threat
protection software, you must check the
firewall settings of specific programs to enable incoming Remote desktop
connections (RDP protocol TCP 3389).
3) There is a Service You Must Check
There
is a Windows service called ‘Remote Desktop Service’ which
should be running to allow RDP connection. It doesn’t matter whether you have
enabled it properly and checked the required network/firewall settings, the
remote desktop connection will not work if the RDP service is not
running on the destination computer. It’s a default Windows service
from Operating System which is set to start and run automatically. But as an
troubleshooting steps, you must check and make sure this service is running.
Access
the Services (from Computer Management)
and check the service state. You can start it manually if it’s not running.
4) Try This If Remote Desktop Connection is
Slow
Sometimes
the RDP connection will be slow and the display performance would be poor due
to slow network connectivity. If you use Windows 8.1 remote desktop connection
through WAN (Wide Area
Network) or internet,
then you will be facing this issue.
Usually
RDP connection is used for basic tasks to do over the network and not for any
multimedia or high graphical required activities. Therefore the screen
resolution and color depth settings can be reduced to have better experience in
slow network connection. To do that, before making the connection, change few
settings in display properties of RDP client in Windows 8.1 or 10.
Changing
the settings to lower color depth (15 bit in Windows 8.1 as marked
by 2) in Remote Desktop Connection program will improve the
performance by using minimal bandwidth in slow network connections. Also,
reducing the display (in pixels as marked 3) resolution can
help in seeing the destination computer in smaller/limited screen size which
can hugely improve the performance in slow network.
5) Connect Remote Desktop to Windows 10 from
Outside Network – Internet
If
you like to take Remote desktop connection to your Windows 10 or 8.1 through
internet from anywhere in the world, then there are specific configurations
need to be done on the internet router. Here are the few considerations.
1) The port forward
should be enabled on the internet router to forward any incoming RDP connection
on public IP (or DNS name) to internal Windows 8.1/10 computer which you like
to connect via RDP over the internet.
2) Your home/office
internet should have public static IP or DynDNS with dynamic IP address.
Because your internet modem gateway should have a valid static IP or name to be
able to accept connection on internet.
Though
Sysprobs will be publishing a latest guide about setting up a home router for
RDP connections, still you can find a nice guide here about how to set up Windows 8.1,10 and
2012 R2 RDP to accept from internet.
6) Third Party Free Apps
If
you are looking for free third party remote desktop connection programs for
Windows 10 and 8.1 for free, here are the few suggestions. These programs will
work through internet also without any changes on your home internet router.
But unlike Microsoft’s built-in RDP client, some of the free programs require
someone to allow the RDP connection from destination computer.
1) Ammyy Admin
2) AeroAdmin
Hope
this guide would be helpful in troubleshooting Windows 8.1, 10 and 2012 R2
server remote desktop connection issues on your home or office network. Also,
there are few tweaks and other third party programs mentioned here to over come
the connectivity issues from internet and WAN.
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